Shipping Policy, Returns & Pre-Order Terms & Conditions
Shipping Costs
Shipping costs for most of the products are free.
Shipping costs for most of the products are free.
Return Due To Change Of Mind
Deaf Bonce Australia, will
Deaf Bonce Australia, will
accept returns due to change of mind (except for Pre-Orders) as long as a request to return is received by us within 15 days of receipt of item and are returned to us in original packaging and unused.
All Return shipping regardless of reason, will be paid at the customers expense and customers will be required to arrange their own shipping. Please contact us on 93012125 for our warehouse address. Once returns are received and accepted, refunds will be processed to store credit or refund. Refunds will only be issued if the item is faulty. We will refund the value of the goods minus 15% (restocking fee).
Transit Time
In general, domestic shipments are in transit for 2 - 7 days via Courier.
Orders placed before 04 PM AWST, will be dispatched the same day, otherwise, within the next business day.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once your order has left our premises, we are unable to change the address.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once your order has left our premises, we are unable to change the address.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Pre-Order Terms & Conditions
We understand you are probably excited to receive your products soon, so we just wanted to let you know a few things to bear in mind when placing any pre-orders.
A Pre-order is an item that has not yet come into stock, but you can pre-purchase it to secure your piece.
Pre-orders are particularly important for limited release items, as sometimes we may presell out of an item, so pre-ordering will be the only way to ensure you can buy that piece.
Please note that pre-order dates are estimates only and subject to change without notice. These estimates are based on the best information that we have available at the time. These changes are beyond our control and due to the discretion of our distributors and the manufacturers.
Unfortunately, we do not cancel pre-orders. All stock, that is a pre-order, is listed on the Deaf Bonce Australia website. It is up to the customer to read through the description of the product and check whether the item is in stock, or a pre-order. No refunds will be given for change of mind cancellation. The non-refundable deposit will be converted to store credit.